PRIVACY POLICY

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Last updated: February 7, 2026

 

1. Introduction

Welcome to Thora.

This Privacy Policy explains how Thora LLC, a company registered in Albany, New York, United States (“Thora”, “we”, “us”, or “our”), collects, uses, stores, and protects personal information when you use:

• the Thora website (https://www.thoraapp.com), and

• where applicable, the Thora mobile application available on iOS and Android.

By accessing or using the website or the mobile application, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

 

2. Who Can Use Thora

Thora is intended for users 13 years of age or older.

• Users under 13 are not permitted to use Thora.

• If you are between 13 and 17 years old, you confirm that you have permission from a parent or legal guardian.

We do not knowingly collect personal data from children under 13.
If we become aware that such data has been collected, we will delete it promptly.

 

3. Information We Collect

We collect only the information necessary to operate the Platform.

 

3.1 Information You Provide

Depending on how you use Thora, you may provide:

• Email address

• Account login details (for app users)

• Responses to in-app reflections or questions

• Messages written in the AI chat (app only)

• Communications sent to us (e.g., emails)

You are not required to provide sensitive personal information to browse the website.

 

3.2 AI Chat Data (Mobile App Only)

The Thora mobile application includes an AI-powered emotional support chat.

• Conversations are stored securely so users can revisit or delete them.

• Users can delete AI chat conversations from within the app.

• We do not sell, publish, or manually review individual conversations.

• AI chat data may be used only in aggregated and anonymized form to improve safety, quality, and functionality.

The AI chat is not therapy, does not provide medical or psychological treatment, and does not replace professional care.

 

3.3 Automatically Collected Information

When you use the website or app, we may automatically collect:

• Device type and operating system

• Browser type (website)

• App usage events

• Anonymous analytics data

• Crash and performance data

This information helps us improve performance, stability, and user experience.

 

4. How We Use Your Information

We use your information to:

• Operate and maintain the website and app

• Provide app features and AI chat functionality

• Improve product quality and safety

• Respond to user inquiries

• Send essential service or account communications

• Comply with legal obligations

We do not use personal data for advertising and do not sell personal information.

 

5. Subscriptions & Payments

Subscriptions are available only through the Thora mobile application.

All payments and billing are processed by:

• Apple App Store (iOS)

• Google Play Store (Android)

Thora does not store or have access to credit card or payment information.

 

6. Data Sharing

We may share limited data only with:

• Trusted service providers (hosting, analytics, infrastructure)

• Legal authorities when required by law

All service providers are required to protect data and use it only for agreed purposes.

We do not sell personal data to third parties.

 

7. Data Storage & Security

We use reasonable technical and organizational measures to protect personal data.

No system can be guaranteed 100% secure, but we take data protection seriously and work to minimize risk.

 

8. Data Retention

We retain personal data only as long as necessary to provide the service or comply with legal obligations.

• Users may delete their account at any time.

• Account deletion results in permanent removal of associated personal data, except where retention is legally required.

 

9. Your Choices & Rights

Depending on your location, you may have the right to:

• Access personal information associated with your account

• Correct inaccurate account information

• Delete your account and personal data

• Withdraw consent for optional communications

Most of these actions can be managed directly within the app or by contacting us.

 

10. Cookies & Analytics (Website)

The Thora website may use cookies or similar technologies for:

• Basic functionality

• Analytics and performance measurement

You can control cookies through your browser settings.
For jurisdictions where required, a cookie consent banner is displayed.

 

11. Third-Party Services

The Platform may link to third-party websites or services.

Thora is not responsible for the privacy practices of those third parties.
Please review their policies separately.

12. International Users

Thora is operated from the United States.

By using the Platform, you understand that your information may be processed or stored in the United States or other jurisdictions where our service providers operate.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the “Last updated” date at the top of this page.

Continued use of the Platform after changes means you accept the updated policy.

 

14. Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Thora LLC
Email: hello@thoraapp.com